URGENT: Customer Service Representative | START ASAP

HCL Technologies Philippines Inc; Taguig; On-site; PHP 290,000 - 424,000; Full time

Job summary

HCL Technologies Philippines Inc. is seeking a Customer Service Associate to respond to telephone inquiries, gather information, and resolve issues following standard scripts.

You will communicate options for resolution and inform customers about available services, while assessing their needs. The role requires strong English communication, proficiency in Microsoft Office, and the ability to work in a fast-paced, diverse environment.

Qualifications

• Excellent communication skills, both written and verbal.
• Fluent in English and comfortable interacting with customers.
• Proficient with Microsoft Office applications (Outlook, Word, Excel, PowerPoint).
• Ability to work in a fast-paced, diverse workplace.
• Strong interpersonal and relationship-building skills.

Responsibilities

• Responds to telephone inquiries and complaints using standard scripts and procedures
• Gathers information, researches/resolves inquiries and logs customer calls
• Communicates appropriate options for resolution in a timely manner
• Informs customers about services available and assesses customer needs

Skills

English fluency

Communication

Interpersonal

Multitasking

Time management

Customer service

Tools

Outlook

Word

Excel

PowerPoint

Job description

Major Responsibilities

• Responds to telephone inquiries and complaints using standard scripts and procedures


• Gathers information, researches/resolves inquiries and logs customer calls


• Communicates appropriate options for resolution in a timely manner


• Informs customers about services available and assesses customer needs

Background, skills, experience and qualifications

Qualifications

• Fluent in Ensligh, both written & verbal


• Proficient with Microsoft Office (Outlook, Word, Excel, PowerPoint)


• Excellent communication skills, both verbal and written


• Excellent interpersonal


• A demonstrated commitment to high professional ethical standards and a diverse workplace


• Excels at operating in a fast pace, community environment


• Ability to look at situations from several points of view


• Persuasive with details and facts.


• High comfort level working in a diverse environment

Minimum Requirements:

• Strong organizational, time management and follow up skills – ability to multitask.


• Ability to assess issues for swift problem resolution.


• Strong business acumen; knowledge of different market segments


• Excellent customer service, interpersonal and communications skills – fluent in English


• Ability to build and maintain relationships.


• Knowledge of the various Originations processes and procedures


• Strong analytical and presentation skills