Bahasa (Malay) Bilingual Customer Service Representative

HCL Technologies Philippines Inc; Taguig; On-site; PHP 391,000 - 614,000; Full time

Job summary

HCL Technologies Philippines Inc seeks a Bahasa Malay bilingual Customer Service Representative to respond to inquiries and resolve issues via phone and chats. You will gather information, research inquiries, and log calls, while clearly communicating resolution options and available services to customers.

The role requires fluency in Bahasa Malay and English, strong communication and interpersonal skills, and the ability to work in a fast-paced, diverse environment.

Qualifications

• Fluent in Bahasa Malay (written & spoken)
• Excellent communication skills, both verbal and written
• Excellent interpersonal
• Strong organizational, time management and follow up skills – multitask
• Ability to assess issues for swift problem resolution
• Strong business acumen; knowledge of different market segments
• Persuasive with details and facts
• High comfort level working in a diverse environment

Responsibilities

• Responds to telephone inquiries and complaints using standard scripts and procedures
• Gathers information, researches/resolves inquiries and logs customer calls
• Communicates appropriate options for resolution in a timely manner
• Informs customers about services available and assesses customer needs

Job description

Bahasa Malay Bilingual Customer Service Representative

Major Responsibilities

• Responds to telephone inquiries and complaints using standard scripts and procedures

• Gathers information, researches/resolves inquiries and logs customer calls

• Communicates appropriate options for resolution in a timely manner

• Informs customers about services available and assesses customer needs

Background, skills, experience and qualifications

Qualifications

• Fluent in Bahasa Malay, both written & verbal

• Proficient with Microsoft Office (Outlook, Word, Excel, PowerPoint)

• Excellent communication skills, both verbal and written

• Excellent interpersonal

• A demonstrated commitment to high professional ethical standards and a diverse workplace

• Excels at operating in an fast pace, community environment

• Ability to look at situations from several points of view

• Persuasive with details and facts.

• High comfort level working in a diverse environment

Minimum Requirements:

• Strong organizational, time management and follow up skills – ability to multitask.

• Ability to assess issues for swift problem resolution.

• Strong business acumen; knowledge of different market segments

• Excellent customer service, interpersonal and communications skills – fluent in English

• Ability to build and maintain relationships.

• Knowledge of the various Originations processes and procedures

Strong analytical and presentation skills