Indonesian Bilingual Customer Support Specialist

HCLTech; Taguig; On-site; PHP 290,000 - 424,000; Full time

Job summary

HCLTech in Taguig, Philippines, is seeking a customer service professional to handle telephone inquiries and complaints using standard scripts and procedures.

The role focuses on gathering information, resolving inquiries, logging calls, and offering timely resolution options while informing customers about available services and assessing their needs. Strong English, organizational skills, and the ability to work in a diverse environment are essential.

Qualifications

• Proficient with Microsoft Office suite.
• Excellent verbal and written communication.
• Commitment to high professional ethics and diversity.
• Thrives in a fast-paced environment.
• Able to view situations from multiple viewpoints.
• Persuasive with attention to detail and facts.
• Comfortable working in a diverse workplace.

Responsibilities

• Responds to inquiries and complaints using standard scripts and procedures.
• Gathers information, researches and logs calls to resolve inquiries.
• Communicates timely resolution options to customers.
• Informs customers about services available and assesses needs.

Skills

Microsoft Office

Excellent communication

Diversity & ethics

Fast-paced environment

Multi-perspective thinking

Persuasion with data

Diversity-friendly

Tools

Microsoft Office

Job description

HCLTech in Taguig, Philippines, is seeking a customer service professional to handle telephone inquiries and complaints using standard scripts and procedures.

The role focuses on gathering information, resolving inquiries, logging calls, and offering timely resolution options while informing customers about available services and assessing their needs. Strong English, organizational skills, and the ability to work in a diverse environment are essential.