Bacolod-Based Customer Care Specialist — Empathetic Support

Concentrix Experts Colombia S.A.S.; Canlandog; Sur place; PHP 246 000 - 335 000; Plein temps

Résumé du poste

Concentrix Experts Colombia S.A.S. Bacolod City, Philippines is seeking a Customer Care Specialist I to support customers via calls and online channels, delivering friendly service and resolving routine problems. You will excel in a target-driven environment while documenting interactions and maintaining product knowledge.

The role emphasizes empathy, effective communication, and teamwork, with the ability to rotate shifts as required in a fast-paced contact center setting.

Qualifications

• High school diploma preferred with 3–6 months relevant experience.
• Excellent verbal and written communication.
• Strong customer service orientation.
• Proficient computer navigation and PC skills.
• Detail-oriented and dependable.
• Able to multitask in a fast-paced environment.
• Team player who can also work independently.
• Patient and professional in all customer interactions.
• Willing to rotate shifts as needed.

Responsabilités

• Handle inbound/outbound calls and online inquiries with courtesy.
• Clarify customer requirements; provide resolution using tools.
• Maintain knowledge of client products/services and document work.
• Notate accounts accurately and track information in systems.
• Strive to improve customer satisfaction and performance metrics.
• Offer additional products and services when appropriate.

Connaissances

Customer service

Verbal communication

Written communication

Computer navigation

Multitasking

Attention to detail

Teamwork

Empathy

Dependable

Formation

High school diploma

Description du poste

Concentrix Experts Colombia S.A.S. Bacolod City, Philippines is seeking a Customer Care Specialist I to support customers via calls and online channels, delivering friendly service and resolving routine problems. You will excel in a target-driven environment while documenting interactions and maintaining product knowledge.

The role emphasizes empathy, effective communication, and teamwork, with the ability to rotate shifts as required in a fast-paced contact center setting.