Pre-Sales & Customer Support Specialist

Global Strategic; Bacolod; On-site; PHP 223,200 - 334,800; Full time

Job summary

A leading customer service provider in Bacolod is seeking a dedicated Customer Service Representative. The ideal candidate will handle high volumes of calls while ensuring exceptional customer support across multiple channels. Responsibilities include documenting interactions and maintaining records. Applicants should have proven BPO experience, strong communication skills, and attention to detail. This role offers an opportunity to excel in a dynamic environment while helping customers resolve their inquiries effectively.

Qualifications

• Proven BPO voice account experience in a fast-paced environment.
• Strong verbal communication and customer-first mindset.
• Attention to detail in call logging and updates.

Responsibilities

• Handle high volumes of inbound and outbound calls.
• Provide customer support across multiple channels.
• Document call interactions and maintain CRM records.
• Prepare operational reports summarizing call volumes.

Skills

Customer communication

Call management

CRM proficiency

Attention to detail

Problem-solving

Job description

A leading customer service provider in Bacolod is seeking a dedicated Customer Service Representative. The ideal candidate will handle high volumes of calls while ensuring exceptional customer support across multiple channels. Responsibilities include documenting interactions and maintaining records. Applicants should have proven BPO experience, strong communication skills, and attention to detail. This role offers an opportunity to excel in a dynamic environment while helping customers resolve their inquiries effectively.