Bacolod Customer Support Pro 2026

Concentrix Philippines; Murcia; On-site; PHP 201,000 - 279,000; Full time

Job summary

Concentrix Philippines in Bacolod City is seeking a Talent Connect representative to support customer inquiries and resolve issues in a fast-paced call center. You will clarify requirements, build rapport, and greet customers in a courteous, professional manner, while maintaining knowledge of client products and services.

The role emphasizes strong communication, multitasking, and attention to detail. On-site position with flexible shifts and opportunities to upskill within the client

Qualifications

• High school diploma with two years of college education.
• Strong customer service orientation and courteous demeanor.
• Excellent written and verbal communication.
• Strong PC navigation skills.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Ensure service delivered meets contractual KPIs.
• Clarify customer requirements and provide resolution.
• Listen attentively, build rapport with customers.
• Greet customers in a courteous, professional manner.
• Maintain basic knowledge of client products/services.
• Prepare complete and accurate work notes.
• Participate in activities to improve customer satisfaction.
• Offer additional products/services as applicable.
• Track and retrieve information in call database.
• Respond to inquiries by referring to published materials or seniors.

Skills

Customer service orientation

Communication

PC knowledge

Attention to detail

Multitasking

Dependable

Education

High school diploma

Two years of college education

Job description

Concentrix Philippines in Bacolod City is seeking a Talent Connect representative to support customer inquiries and resolve issues in a fast-paced call center. You will clarify requirements, build rapport, and greet customers in a courteous, professional manner, while maintaining knowledge of client products and services.

The role emphasizes strong communication, multitasking, and attention to detail. On-site position with flexible shifts and opportunities to upskill within the client