Technical Support Engineer (Linux)

TASQ Staffing Solutions; Quezon City; On-site; PHP 600,000 - 900,000; Full time

Job summary

TASQ Staffing Solutions is hiring a Technical Support Engineer II for an onsite role in Eastwood, Quezon City. The candidate will handle Linux-based support tasks, triage cases, and work with global clients and vendors to resolve issues.

The role requires hands-on Linux, basic scripting knowledge, and experience with networking/security devices. You will participate in on-call shifts and collaborate with R&D for complex problems.

Qualifications

• At least 4 years of relevant Linux experience.
• Experience supporting enterprise/global clients.
• Experience working for vendors and supporting paying customers.
• Hands-on experience with networking and security devices; strong Linux knowledge.
• Stakeholder management with global support exposure.
• Basic scripting knowledge ( Bash, PowerShell, Python )

Responsibilities

• Monitor and triage incoming support cases via a shared queue.
• Prioritize and resolve quick-win issues to meet SLAs.
• Identify and escalate Severity 1 cases following protocols.
• Maintain and update backlog cases with clear documentation.
• Participate in weekend/on-call support per rotation.
• Troubleshoot Linux systems, basic networking, virtualization, and cloud environments.
• Reproduce issues in lab environments and provide findings to R&D as needed.

Skills

Linux OS

Enterprise support

Vendor support experience

Networking devices

Stakeholder management

Scripting basics

Job description

About the job Technical Support Engineer (Linux)

Technical Support Engineer II

Work Setup:Onsite inEastwood, Quezon City (QC)

Must HaveRequirements:

• At least 4years of relevant experience andknowledge in Linux OS is required.
• Prior Enterprise Customer experience, supporting global clients or customers.
• Prior direct experience working for vendors (e.g. Cisco, Palo Alto, Check Point, Sophos, etc.)and supporting paying customers.
• Proven hands-on experience with the networking devices (basic), security devices, and a good grasp of the Linux Operating system
• Stake holder management experience:Global support experience working with internal and external stakeholders is a requirement.
• Basic knowledge of any Scripting Languages like Bash, PowerShell, and Python would be nice to have.

Responsibilities:

• Monitor and triage incoming support cases via a shared queue.
• Prioritize and resolve quick-win issues to meet response and resolution SLAs.
• Identify and escape Severity 1 cases following established protocols.
• Maintain and update backlog cases with clear, structured documentation.
• Participate in weekend/on-call support as per the rotation schedule.
• Troubleshoot issues related to Linux systems, basic networking, virtualization, and cloud environments.
• Reproduce customer issues in lab environments and provide detailed findings to R&D when needed.