Pre-Authorization Associate Earn A 21K Signing Bonus

ISTA Solutions; Metro Manila; On-site; PHP 279,000 - 424,000; Full time

Benefits offered by this job

Competitive salary

Health insurance for dependents

Night differential (10%)

Attendance bonus

Paid time off

Leave credits cash conversion

Performance appraisal

Work-life balance

Job summary

ISTA Solutions in Manila is seeking an experienced Healthcare CSR to join our growing team. You will handle Initial or Pre-Authorization via phone or email, respond to providers, and verify member benefits while reviewing clinical records.

Willingness to work onsite in Buendia, Makati and to perform night shifts is required. We offer competitive salary with health insurance for dependents, attendance bonuses, paid time off, and opportunities for growth in a people-first, learning-focused culture.

Qualifications

• At least 6 months BPO experience in a US healthcare campaign.
• Knowledge with Pre-Authorization.
• Good verbal and written English skills.

Responsibilities

• Process Initial or Pre-Authorization via phone or email.
• Respond to provider requests and communicate authorization decisions.
• Verify members' benefits and review clinical records.
• Manage healthcare cases and related documentation.

Skills

BPO experience

US healthcare

Pre-Authorization

English fluency

Night shift willing

Job description

Job Description

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Healthcare CSR to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Account Specific Roles And Responsibilities

• Process Initial or Pre-Authorization via Phone or via Email
• Respond to provider requests
• Communicate to insurance providers for authorization determination
• Process verification of members benefits
• Review Members clinical records
• Manage healthcare cases
• At least 6 months BPO experience in a US Healthcare Campaign
• Knowledge with Pre-Authorization
• Good verbal written and English skills
• Willing to work onsite in Buendia, Makati
• Amenable working night shift

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance

We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives