Pre-Authorization Associate | Earn a 21K Signing Bonus

ISTA Solutions; Makati; On-site; PHP 240,000 - 300,000; Full time

Benefits offered by this job

Health insurance

Attendance bonus

Paid time off

Career growth

Job summary

ISTA Solutions in Makati is seeking an experienced Healthcare CSR to join our expanding team. You will handle initial/pre-authorization requests, respond to provider inquiries, and verify member benefits, working onsite in Buendia.

This role requires US healthcare BPO exposure, strong English communication, and night-shift availability. We offer a supportive, growth‑oriented environment with work-life balance.

Qualifications

• At least 6 months BPO experience in a US healthcare campaign.
• Knowledge of pre-authorization processes.
• Excellent verbal and written English skills.
• Willing to work onsite in Buendia, Makati and work night shift.

Responsibilities

• Process Initial or Pre-Authorization via Phone or via Email.
• Respond to provider requests.
• Communicate to insurance providers for authorization determination.
• Process verification of members benefits.
• Review Members clinical records.
• Manage healthcare cases.

Skills

BPO experience

US healthcare knowledge

Pre-Authorization

English proficiency

Job description

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Healthcare CSR to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Account specific roles and responsibilities

• Process Initial or Pre-Authorization via Phone or via Email
• Respond to provider requests
• Communicate to insurance providers for authorization determination
• Process verification of members benefits
• Review Members clinical records
• Manage healthcare cases

Requirements

• At least 6 months BPO experience in a US Healthcare Campaign
• Knowledge with Pre-Authorization
• Good verbal written and English skills
• Willing to work onsite in Buendia, Makati
• Amenable working night shift

Benefits

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives