Tech Support Pro (BPO) — Growth, HMO & Bonuses

Ugnay Solutions Philippines; San Juan; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

HMO coverage

Salary bonuses

Stable accounts

Supportive environment

Career growth

Long-term opportunities

Job summary

Ugnay Solutions Philippines is seeking motivated Technical Support Representatives to join our growing team in the Philippines. If you have at least 6 months of BPO or technical support experience and enjoy helping customers troubleshoot issues and find effective solutions, we'd love to hear from you.

You will handle customer calls, assist with technical inquiries, identify and troubleshoot problems, document interactions, and uphold our quality standards, with opportunities for growth in a

Qualifications

• At least 6 months of BPO/technical support experience.
• Good English communication skills.

Responsibilities

• Handle customer calls professionally
• Assist customers with technical inquiries, issues, and concerns
• Identify and troubleshoot technical problems
• Provide accurate information and appropriate technical solutions
• Guide customers through step-by-step troubleshooting procedures
• Resolve technical concerns while maintaining a positive customer experience
• Document customer interactions and troubleshooting steps accurately
• Follow company policies, procedures, and quality standards

Skills

BPO/Tech support experience

Good English

Typing 35 WPM

Onsite willingness

Job description

Ugnay Solutions Philippines is seeking motivated Technical Support Representatives to join our growing team in the Philippines. If you have at least 6 months of BPO or technical support experience and enjoy helping customers troubleshoot issues and find effective solutions, we'd love to hear from you.

You will handle customer calls, assist with technical inquiries, identify and troubleshoot problems, document interactions, and uphold our quality standards, with opportunities for growth in a