B2B Tech Support & Solutions Specialist

UnifyCX; Quezon City; On-site; PHP 401,760 - 558,000; Full time

Job summary

A leading business consulting firm in Quezon City is seeking a Technical Support Representative to assist customers with technical issues related to their products. You will guide users through troubleshooting processes and provide exceptional support. The ideal candidate has 3+ years of contact center experience and strong technical problem-solving skills, along with excellent communication abilities to educate clients on solutions and best practices.

Qualifications

• 3 years of contact center experience, preferably telecom or technology support.
• Above-average technical aptitude with proven experience in support or help desk roles.
• Strong interest in troubleshooting hardware, software, and networking issues.

Responsibilities

• Respond to business customer technical inquiries efficiently.
• Guide customers through step-by-step troubleshooting processes.
• Utilize remote access tools to diagnose and resolve technical issues.

Skills

Problem-solving

Technical aptitude

Communication skills

Analytical skills

Customer service experience

Education

High School diploma or equivalent

IT certifications (e.g., CompTIA A+, Microsoft Certified Professional)

Tools

Remote desktop tools

Job description

A leading business consulting firm in Quezon City is seeking a Technical Support Representative to assist customers with technical issues related to their products. You will guide users through troubleshooting processes and provide exceptional support. The ideal candidate has 3+ years of contact center experience and strong technical problem-solving skills, along with excellent communication abilities to educate clients on solutions and best practices.