UK Collections Specialist — Global Accounts

Wipro Philippines Inc.; Quezon City; On-site; PHP 279,000 - 469,000; Full time

Job summary

Wipro Philippines Inc. is seeking a Collections Specialist to manage customer accounts, handle overdue balances, and support customers through professional collections processes.

The role requires negotiating payment arrangements, handling challenging conversations, and communicating with international customers while meeting performance targets. Candidates should have at least 1 year of collections experience and be comfortable with a range of industries, including banking/financial services

Qualifications

• At least 1 year of collections experience; for US and AU support, experience in banking/financial services; for UK support, experience in any industry under a collections LOB.

Responsibilities

• Handle inbound and/or outbound collections calls related to outstanding balances.
• Negotiate appropriate payment arrangements with customers.
• Explain account balances, payment options, and collection processes clearly.
• Maintain accurate and complete account documentation and records.
• Escalate complex or sensitive cases when necessary.
• Meet individual and team collection, productivity, quality, and customer experience targets.
• Follow policies, procedures, compliance requirements, and quality standards.
• Deliver professional communication with international customers.

Skills

Negotiation skills

Assertive communication

Understanding of collections

International customers

Education

HS/SHS to College graduate

Job description

Wipro Philippines Inc. is seeking a Collections Specialist to manage customer accounts, handle overdue balances, and support customers through professional collections processes.

The role requires negotiating payment arrangements, handling challenging conversations, and communicating with international customers while meeting performance targets. Candidates should have at least 1 year of collections experience and be comfortable with a range of industries, including banking/financial services