Debt Collections Specialist

Capgemini Philippines Corp.; Taguig; On-site; PHP 180,000 - 300,000; Full time

Job summary

Capgemini Philippines Corp. is seeking a Collections Team Member to contact customers with overdue accounts and pursue timely debt recovery from its offices in Metro Manila.

The role emphasizes professional, empathetic communication, negotiation, and problem-solving to meet targets. Responsibilities include outbound contact, negotiating payment plans, maintaining meticulous records, and ensuring compliance with laws and company policies.

Qualifications

• Excellent English communication skills with customer centricity.
• Must have the ability to negotiate to drive collections efficiently.
• Team player with a positive attitude.

Responsibilities

• Contact customers via phone, email, or letters to collect outstanding debts.
• Negotiate repayment plans and settlements in accordance with company policies.
• Maintain accurate records of all communications and payment arrangements.
• Follow up on broken promises to pay and escalated unresolved cases.
• Maintain compliance with debt collection laws and company procedures.
• Meet or exceed daily and monthly collection targets.

Skills

English communication

Negotiation

Team player

Collections experience

Education

College graduate

Job description

Capgemini Philippines Corp. is seeking a Collections Team Member to contact customers with overdue accounts and pursue timely debt recovery from its offices in Metro Manila.

The role emphasizes professional, empathetic communication, negotiation, and problem-solving to meet targets. Responsibilities include outbound contact, negotiating payment plans, maintaining meticulous records, and ensuring compliance with laws and company policies.