Collections Specialist - B2B Accounts & Negotiations

Outsourced Quality Assured Services Pty; Quezon City; On-site; PHP 335,000 - 580,000; Full time

Job summary

Outsourced is seeking a motivated Collections Agent to join our offshore team in Eastwood, Quezon City. You will manage overdue B2B accounts, negotiate payments, and recover balances while maintaining accurate records and complying with policies.

The role is full-time on a 3‑month contract, with a night shift schedule: Monday to Friday, 11:00 PM to 8:00 AM Manila Time, in an office setting. Background checks are part of our recruitment process.

Qualifications

• Experience in international B2B collections or accounts receivable.
• Excellent written and verbal communication with empathetic phone manner.
• Skilled negotiator able to maintain client relationships.
• Detail oriented with strong organizational skills.
• Proficient in Microsoft Office; CRM experience beneficial.

Responsibilities

• Contact customers to follow up on overdue accounts via phone, email, and letters.
• Negotiate payment plans and settlements per policy.
• Maintain accurate records of all collection activity in CRM.
• Escalate accounts requiring legal action or third-party intervention.
• Meet or exceed monthly collections targets and KPIs.
• Coordinate with internal teams to resolve disputes.
• Prepare regular reports on account status and aging balances.
• Ensure compliance with debt collection laws and standards.
• Handle inbound inquiries about billing and account status.

Skills

B2B collections

Phone etiquette

Negotiation

Detail orientation

MS Office

Target driven

Debt laws

Finance degree

Education

Finance degree

Tools

CRM software

Job description

Outsourced is seeking a motivated Collections Agent to join our offshore team in Eastwood, Quezon City. You will manage overdue B2B accounts, negotiate payments, and recover balances while maintaining accurate records and complying with policies.

The role is full-time on a 3‑month contract, with a night shift schedule: Monday to Friday, 11:00 PM to 8:00 AM Manila Time, in an office setting. Background checks are part of our recruitment process.