Travel Concierge & Customer Experience Specialist

Recruitify_HR; Angeles; On-site; PHP 279,000 - 424,000; Full time

Job summary

Recruitify_HR is seeking an experienced travel customer service agent in the Philippines to assist clients with planning and booking itineraries, including flights, hotels, and activities. You will deliver courteous service and solve issues with empathy.

The role requires 5-7 years in customer service in travel, a Diploma or equivalent, and excellent communication. You will keep current on travel regulations and company offerings, and may work varied hours, including weekends.

Qualifications

• Must hold a diploma in a relevant field or equivalent experience.
• 5-7 years of experience in customer service, preferably travel.
• Strong communication and interpersonal skills are essential.

Responsibilities

• Provide exceptional travel-related customer service and booking support.
• Assist in planning itineraries including flights, accommodations, and activities.
• Resolve complaints with professionalism and empathy.
• Maintain up-to-date knowledge of travel products and regulations.
• Adapt to varied hours including weekends as needed.

Skills

Excellent communication

Interpersonal skills

Customer-focused mindset

Education

Diploma or equivalent

Job description

Recruitify_HR is seeking an experienced travel customer service agent in the Philippines to assist clients with planning and booking itineraries, including flights, hotels, and activities. You will deliver courteous service and solve issues with empathy.

The role requires 5-7 years in customer service in travel, a Diploma or equivalent, and excellent communication. You will keep current on travel regulations and company offerings, and may work varied hours, including weekends.