Travel Concierge & Customer Care Specialist

Recruitify_HR; Philippines; On-site; PHP 300,000 - 540,000; Full time

Job summary

Recruitify_HR in the Philippines seeks an experienced travel-focused customer service professional to assist clients with bookings, handle inquiries, and resolve issues. You will maintain up-to-date knowledge of travel regulations and policies, and ensure a seamless, high-quality experience for travelers.

Develop relationships with clients to foster loyalty and encourage repeat business, while handling feedback professionally and seeking timely resolutions.

Qualifications

• Bachelor's degree in a relevant field
• 5–8 years of experience
• Excellent communication and interpersonal skills
• Strong problem-solving abilities
• Empathy and patience in dealing with clients
• Ability to work flexible hours, including weekends

Responsibilities

• Provide exceptional customer service to clients and travelers by addressing inquiries and resolving issues.
• Assist customers with travel booking and modifications, ensuring a seamless experience.
• Maintain up-to-date knowledge of travel regulations, company policies, and destination information.
• Develop relationships with clients to foster loyalty and encourage repeat business.
• Handle customer feedback and complaints professionally, seeking resolution in a timely manner.

Skills

Excellent communication and

Strong problem-solving

Education

Bachelor's degree in a relevant field

Job description

Recruitify_HR in the Philippines seeks an experienced travel-focused customer service professional to assist clients with bookings, handle inquiries, and resolve issues. You will maintain up-to-date knowledge of travel regulations and policies, and ensure a seamless, high-quality experience for travelers.

Develop relationships with clients to foster loyalty and encourage repeat business, while handling feedback professionally and seeking timely resolutions.