AV Service & Renewal Specialist

ESCO PTE.LTD.

Makati

On-site

PHP 350,000 - 600,000

Full time

10 days ago

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Benefits offered by this job

HMO Coverage

Government contributions

Allowance

Trainings

Insurance

Company laptop

13th Month

Quarterly Bonus/Incentives

Job summary

ESCO PTE.LTD. in Makati, Philippines, seeks a Client Renewal Specialist to manage long-term relationships with commercial AV clients. You will focus on renewing AMAs/SLAs, ensuring high service quality, and driving recurring revenue through system upgrades and software updates.

The role requires collaboration with technical service teams, regular client reviews, and strong communication skills to exceed targets and metrics.

Qualifications

Bachelor's Degree in Electronics Engineering or equivalent.
1 year of IT/Engineering experience in AV, Security, or Network fields preferred.
Familiarity with AV technologies (video conferencing, displays, audio, controls) is a strong advantage.
Strong customer and communication skills are essential.
Driven to meet and exceed expectations and targets.

Responsibilities

Renew and expand Annual Maintenance Agreements (AMAs) and Service Level Agreements (SLAs) for existing commercial AV clients.
Act as the primary escalation point between clients and technical support/engineering teams to ensure timely issue resolution.
Conduct regular client reviews to evaluate AV system performance, uptime metrics, and future hardware upgrade needs.
Drive recurring revenue by identifying opportunities for system refreshes, software updates, and unified communications expansions.
Manage and track contract renewals, service pipelines, and client health metrics within the CRM system.