Service Contract Administrator - Drive Renewals & Cashflow

Cloudstaff Philippines Inc.

Angeles

On-site

PHP 300,000 - 420,000

Full time

14 days+

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Benefits offered by this job

Health insurance

Career advancement opportunities

Company-provided equipment

Office perks and events

Employee referral bonuses

Job summary

Cloudstaff is seeking a detail-focused professional in Angeles, Philippines to manage service contracts and quotations. You will coordinate with Commercial, Operations, Service, and Finance teams to ensure accurate, timely processing and invoicing, while maintaining customer data and meeting SLAs.

The role emphasizes high-quality service, cross-functional collaboration, and accurate data handling in an office setting.

Qualifications

Bachelor’s degree in business/finance.
1–2 years of experience in service contract management.
Proficient with ERP, CRM, Microsoft Office Suite, Adobe, and Field Service Management.

Responsibilities

Coordinate with teams to process service contract quotations, contracts and requests.
Field inbound/outbound calls to resolve requests and inquiries.
Maintain master customer data and ensure accurate records.
Prepare and send quotations for service contract renewals according to SOP; update opportunities in CRM.
Process new service contracts and quotation requests; prepare contracts for invoicing.
Follow up on open quotations, contracts, and renewals to meet SLA.
Assist Finance with invoice disputes and credits; research as needed.
Distribute contracts, quotes and inquiries for processing; run regular reports.