Client Relationship & Renewal Specialist

AIA; Makati; On-site; PHP 400,000 - 560,000; Full time

Job summary

AIA in Manila is seeking a CS Client Relationship Analyst to partner with broker and direct sales teams to deliver seamless after-sales servicing, including policy renewals, collections coordination, and claims handling. The role focuses on maintaining strong client and broker engagement and ensuring a high-quality service experience that supports CS business growth.

Key responsibilities include updating client and policy records, preparing documentation for issuances and renewals, monitoring

Responsibilities

• Process policy renewals, endorsements, and servicing requests in a timely and accurate manner.

Skills

Data entry

Data validation

Reconciliation

Job description

AIA in Manila is seeking a CS Client Relationship Analyst to partner with broker and direct sales teams to deliver seamless after-sales servicing, including policy renewals, collections coordination, and claims handling. The role focuses on maintaining strong client and broker engagement and ensuring a high-quality service experience that supports CS business growth.

Key responsibilities include updating client and policy records, preparing documentation for issuances and renewals, monitoring