Auto Claims Support Specialist — Night Shift

Acquire Intelligence; Pasig; On-site; PHP 279,000 - 368,000; Full time

Benefits offered by this job

HMO coverage for you and your family

Yearly kick-off parties with major giv

Value Awards

Real career growth

Meaningful work with talented teams

Job summary

Acquire Intelligence is hiring an Auto Claims Support Representative to manage high-volume customer and partner touchpoints, focusing on vehicle claims, appointment coordination, and timely case updates from Ortigas for a night shift role.

You will handle inbound and outbound calls and a large volume of emails, ensuring accurate documentation and compliance with data privacy and process standards. Onsite position with night shifts, offering solid growth potential.

Qualifications

• At least 1 year of BPO, call center, customer service, or contact center experience.
• Experience in auto insurance, claims, roadside assistance or related fields is an advantage.
• Comfortable handling high-volume calls and email follow-ups.

Responsibilities

• Handle inbound and outbound interactions with customers, vehicle owners, repair shops, adjusters, and partner teams.
• Coordinate vehicle and auto insurance-related claim processes and provide timely case updates.
• Manage daily email communications and document call outcomes and next steps.
• Follow account guidelines, data privacy requirements, and escalation processes.
• Meet daily productivity and quality targets while maintaining accuracy and customer experience.

Skills

BPO experience

Call center experience

Attention to detail

Multitasking

Onsite Ortigas

Job description

Acquire Intelligence is hiring an Auto Claims Support Representative to manage high-volume customer and partner touchpoints, focusing on vehicle claims, appointment coordination, and timely case updates from Ortigas for a night shift role.

You will handle inbound and outbound calls and a large volume of emails, ensuring accurate documentation and compliance with data privacy and process standards. Onsite position with night shifts, offering solid growth potential.