Release Agent

Acquire Intelligence

Pasig

On-site

PHP 279,000 - 368,000

Full time

2 days ago

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Benefits offered by this job

HMO coverage for you and your family

Yearly kick-off parties with major giv

Value Awards

Real career growth

Meaningful work with talented teams

Job summary

Acquire Intelligence is hiring an Auto Claims Support Representative to manage high-volume customer and partner touchpoints, focusing on vehicle claims, appointment coordination, and timely case updates from Ortigas for a night shift role.

You will handle inbound and outbound calls and a large volume of emails, ensuring accurate documentation and compliance with data privacy and process standards. Onsite position with night shifts, offering solid growth potential.

Qualifications

At least 1 year of BPO, call center, customer service, or contact center experience.
Experience in auto insurance, claims, roadside assistance or related fields is an advantage.
Comfortable handling high-volume calls and email follow-ups.

Responsibilities

Handle inbound and outbound interactions with customers, vehicle owners, repair shops, adjusters, and partner teams.
Coordinate vehicle and auto insurance-related claim processes and provide timely case updates.
Manage daily email communications and document call outcomes and next steps.
Follow account guidelines, data privacy requirements, and escalation processes.
Meet daily productivity and quality targets while maintaining accuracy and customer experience.

Skills

BPO experience

Call center experience

Attention to detail

Multitasking

Onsite Ortigas

Job description

Job Description:

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Release Agent

Onsite | Ortigas | Night Shift | Voice & Email

Earn a ₱25K salary package plus up to ₱8K monthly incentives in a customer support role for a US automotive and insurance-related account

As an Auto Claims Support Representative, you will handle customer and partner interactions related to vehicle claim information, appointment coordination, case updates, and vehicle release requirements. This role involves a mix of inbound and outbound calls, email follow-ups, documentation, and coordination with different parties such as vehicle owners, repair shops, adjusters, and partner teams.

ABOUT ACQUIRE INTELLIGENCE

At Acquire Intelligence, our mission is to help business work smarter.
We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence. Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe. If you’re passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.

A SNAPSHOT OF YOUR ROLE

This is not just a basic customer service role. As an Auto Claims Support Representative, you will manage a high volume of customer and partner touchpoints while ensuring accurate documentation and timely follow-through.

On a typical day, you may handle around 100 to 150 interactions, including inbound calls, outbound follow-ups, case updates, and coordination tasks. You will also manage a significant amount of email communication, usually around 60 to 80 emails per day, related to vehicle and claim information.

This role is ideal for someone with BPO experience who is comfortable working in a fast-paced environment, can manage volume, and is detail-oriented. Accuracy is important because you will document claim and vehicle details, review information, check updates, and help ensure vehicles are released properly and on time.

WHAT YOU’LL DO

Customer and Partner Support
Handle inbound and outbound interactions with customers, vehicle owners, repair shops, adjusters, and other partner teams.
Vehicle and Claims Coordination
Support vehicle and auto insurance-related claim processes by coordinating appointments, following up on requirements, and providing timely case updates.
Email and Documentation Handling
Manage daily email communications, review case information, update records, and document call outcomes and next steps accurately.
Process and Compliance
Follow account guidelines, data privacy requirements, call handling procedures, documentation standards, and escalation processes.
Performance and Service Quality
Meet daily productivity, quality, attendance, accuracy, and customer experience expectations while balancing speed and attention to detail.

A BIT ABOUT YOU

At least 1 year of BPO, call center, customer service, or contact center experience
Experience in auto insurance, claims, roadside assistance, towing, logistics, transportation, healthcare claims, case management, or back-office support is an advantage
Comfortable handling high-volume calls, email follow-ups, and repetitive but important process-driven tasks
Strong attention to detail and ability to document information accurately
Able to manage multiple follow-ups while maintaining good customer service
Willing to work onsite in Ortigas
Willing to work on shifting schedules, including night shift when required

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