Night Shift Call Center Scheduler & Case Updates

Acquire Intelligence; Metro Manila; On-site; PHP 335,000 - 502,000; Full time

Benefits offered by this job

HMO coverage

Yearly kick-off parties

Value Awards

Internal promotions

14th Month Pay

Employee Referral Program

Paid time-off credits

Job summary

Acquire Intelligence is seeking a Call Center Agent – Scheduling & Case Updates to join our Ortigas, Pasig City team on a night shift. You will manage pickups, verify site details, update systems, and keep accurate records to ensure smooth customer handoffs.

The role blends customer support with operations coordination, requiring reliable follow-through, attention to detail, and ability to work with internal teams on time-sensitive requests.

Qualifications

• Minimum 1 year in customer service, scheduling, or case coordination.
• Comfortable with customer contact and system-driven work.
• Ability to manage multiple follow-ups and maintain records.

Responsibilities

• Assist customers with scheduling or pickup-related requests.
• Update case and item status with accurate notes.
• Coordinate with internal teams and route required access documents.
• Track pending items and escalate unresolved issues through the required process.

Skills

Customer service

Scheduling

Order support

Case coordination

Back-office support

CRM

Job description

Acquire Intelligence is seeking a Call Center Agent – Scheduling & Case Updates to join our Ortigas, Pasig City team on a night shift. You will manage pickups, verify site details, update systems, and keep accurate records to ensure smooth customer handoffs.

The role blends customer support with operations coordination, requiring reliable follow-through, attention to detail, and ability to work with internal teams on time-sensitive requests.