Night-Shift Tech Support Agent (Onsite)

Acquire Intelligence; Metro Manila; On-site; PHP 167,000 - 279,000; Full time

Benefits offered by this job

HMO coverage for you and family

Yearly kick-off parties

Value Awards program

Internal promotions

Job summary

Acquire Intelligence is hiring a Customer Support Agent for Tech Support in Ortigas, Pasig City. This onsite full‑time role covers night shifts and involves guiding customers through setup and troubleshooting of consumer electronics across phone, chat, and email.

Applicants should have at least 1 year in technical support or help desk, with strong documentation and CRM/tool experience. The role offers performance incentives and a clear path for internal promotions.

Qualifications

• At least 1 year of technical support or help desk experience.
• Ability to guide customers through troubleshooting over multiple channels.
• Strong documentation of symptoms and actions taken.

Responsibilities

• Assist customers with product setup and troubleshooting across phone, chat, and email.
• Ask targeted questions to identify issues and guide troubleshooting steps.
• Document cases clearly and update records; escalate when needed.

Skills

Technical support

Customer service

Troubleshooting

Phone/chat/email

Tools

CRM

Knowledge base

Job description

Acquire Intelligence is hiring a Customer Support Agent for Tech Support in Ortigas, Pasig City. This onsite full‑time role covers night shifts and involves guiding customers through setup and troubleshooting of consumer electronics across phone, chat, and email.

Applicants should have at least 1 year in technical support or help desk, with strong documentation and CRM/tool experience. The role offers performance incentives and a clear path for internal promotions.