Night-Shift Technical Support Specialist

Acquire Intelligence; Metro Manila; On-site; PHP 300,000 - 360,000; Full time

Benefits offered by this job

HMO coverage for you and your family

Epic yearly kick-off parties

Value Awards recognition

Career growth with internal promotions

Meaningful work with supportive teams

14th Month Pay after 5 years

Employee Referral Program

24 PTO credits annually

Paid Birthday Leave

Job summary

Acquire Intelligence is seeking a Technical Customer Support Associate in Ortigas for a night-shift, onsite, full-time role. You will diagnose technical concerns, guide customers through practical fixes, and maintain detailed case notes while escalating complex issues as needed.

The role emphasizes balancing technical reasoning with friendly, clear customer communication and rigorous documentation to ensure smooth handoffs and resolution.

Qualifications

• Experience troubleshooting customer-facing technical issues in BPO/help desk/product-support/software-support environments.
• Clear, effective customer communication is essential.
• Strong documentation and system-navigation skills are required.

Responsibilities

• Understand the problem by gathering details and clarifying symptoms.
• Guide the solution with step-by-step troubleshooting using approved guides and knowledge resources.
• Document all actions, outcomes, and escalate complex cases with complete context.

Skills

Troubleshooting

Customer communication

Documentation

Night shift onsite

Job description

Acquire Intelligence is seeking a Technical Customer Support Associate in Ortigas for a night-shift, onsite, full-time role. You will diagnose technical concerns, guide customers through practical fixes, and maintain detailed case notes while escalating complex issues as needed.

The role emphasizes balancing technical reasoning with friendly, clear customer communication and rigorous documentation to ensure smooth handoffs and resolution.