Technical Support Specialist — Night Shift (Onsite)

Acquire Intelligence; Metro Manila; On-site; PHP 335,000 - 536,000; Full time

Benefits offered by this job

HMO coverage for you and family

Yearly kick-off parties with giveaways

Value Awards and recognition

Internal career growth opportunities

Paid Time-Off credits—annual

Job summary

Acquire Intelligence is hiring a Customer Support Agent for night shift in Ortigas, Pasig City. Onsite, full-time role focused on troubleshooting and guiding customers through technical issues across phone, chat, and email.

The ideal candidate will document cases clearly, use knowledge-base resources, and escalate when needed to deeper technical teams. Night shift experience is a plus.

Qualifications

• At least 1 year of technical support or help desk experience in a customer-facing role.
• Comfortable guiding customers through step-by-step troubleshooting over phone and digital channels.
• Ability to document technical symptoms, actions, and outcomes clearly.

Responsibilities

• Troubleshoot product setup, usage, and technical issues across phone, chat, and email.
• Ask targeted questions and guide customers through clear troubleshooting steps.
• Document cases with final outcomes and escalate when deeper expertise is needed.

Skills

Technical support

Customer service

Phone support

Troubleshooting

Tools

CRM

Ticketing system

Knowledge base

Job description

Acquire Intelligence is hiring a Customer Support Agent for night shift in Ortigas, Pasig City. Onsite, full-time role focused on troubleshooting and guiding customers through technical issues across phone, chat, and email.

The ideal candidate will document cases clearly, use knowledge-base resources, and escalate when needed to deeper technical teams. Night shift experience is a plus.