Associate Trainer (Alabang) | Onsite

Tasq Work; Muntinlupa; On-site; PHP 446,000 - 725,000; Full time

Benefits offered by this job

Quarterly performance bonus

Career development opportunities

Fair work-life balance

HMO and Life Insurance for employee &

Job summary

Tasq Work in Alabang is seeking a Training Lead with extensive BPO experience and a focus on soft skills and customer service. The role requires designing curricula, developing content, and delivering engaging sessions onsite with shifting schedules.

Applicants should have at least four years in BPO, with two years as a trainer, plus strong communication skills and basic tech-support knowledge. The position offers career development and competitive benefits.

Qualifications

• Graduates of any 4-year course with relevant training experience.
• 4+ years total BPO work experience, including 2 years as a trainer in BPO/shared services.
• Preferably with background knowledge in Tech Support.
• Excellent oral and written communication skills.

Responsibilities

• Training Needs Analysis: extend follow-up support on the floor to sustain learning and improve performance.
• Curriculum and Course Design: demonstrates end-to-end understanding of course design methodologies.
• Content Development: maintains appropriate methodology in content development.
• Course Delivery: uses effective delivery/training techniques and methods.
• Research Methodology: basic knowledge to carry out research ethically and effectively with guidance; identify training needs.

Skills

Training experience

Effective communication

Customer service

Technical support

Culture

Word

Excel

PowerPoint

High-impact communication

Analytical ability

Screening criteria

Education

4-year degree

Job description

Work Setup:Onsite (Alabang)

Shift:Shifting Schedules

Responsibilities

• Training Needs Analysis:Ability to extend follow- up support on the floor to sustain learning and improve performance.
• Curriculum and Course Design:Demonstrates end to end understanding of course design methodologies.
• Content Development:Demonstrates end to end understanding of content development and maintains appropriate methodology.
• Course Delivery:Possesses effective delivery/training techniques and methods.
• Research Methodology:Basic knowledge of research methodology and principles in order to carry out research ethically and effectively with guidance.Ability to identify training needs accurately.

Required Skills

• CS and Tech Domain:Training experience in effective communication, customer service, technical support, and culture
• Technology Functional Knowledge:Basic working knowledge of word, excel and PPT to complete reporting and documentation efficiently and effectively
• High Impact Communication:Excellent oral and written communication skills; Displays pleasant nature with a receptive attitude in order to reflect the true essence of Customer Service Lead by Example
• Analytical Ability:Examines data from multiple sources and integrates the data and inputs to determine and resolve key issues; Arrives at multiple solutions /alternatives, keeping in mind the various stake holders
• Profile Screening Criteria /Checks:Screening according to skills defined above -At least 3 years of training experience in soft skills and customer service.

Requirements

• Graduate of any 4-year course.
• At least 4 years total BPO work experience with 2 years of experience as a trainer in BPO/shared services industry.
• Preferably with background or knowledge in Tech Support.
• Excellent oral and written communication.

Benefits

• Quarterly performance bonus.
• Outstanding career development opportunities and fast track career progression.
• Enjoy a fair work-life balance.
• HMO and Life Insurance for employee and 2 dependents for free.