Associate Spanish Bilingual Customer Service Representative

A7 Recruitment Company; Taguig; Presencial; PHP 223.000 - 335.000; Jornada completa

Descripción de la vacante

A7 Recruitment Company is seeking an Associate Customer Service Representative – Spanish to join our on-site team in Taguig City, Metro Manila. You will be the first point of contact for customers, handling inquiries about financial products and services in Spanish and English with accuracy and courtesy.

This high-volume role requires you to follow procedures, document interactions, and protect confidential information while delivering excellent service across phone and digital channels,

Formación

• At least 6 months of customer service, financial services, or contact center experience.
• Proficient in both Spanish and English.
• Willing to work onsite in Taguig City.
• Willing to work shifting schedules, including night shifts.

Responsabilidades

• Handle high volumes of inbound customer inquiries through phone and digital channels, providing timely and accurate assistance.
• Assist customers with inquiries, transactions, and service requests related to financial products and services.
• Deliver excellent customer service through active listening, empathy, clear communication, and effective problem-solving.
• Follow company procedures, operational guidelines, policies, and applicable regulatory requirements.
• Navigate multiple systems and applications to retrieve customer information, document interactions, and process transactions.
• Identify and elevate complex or high-risk customer concerns to the appropriate teams or management.
• Collaborate with colleagues and internal departments to ensure timely issue resolution and customer satisfaction.
• Maintain accurate and complete customer records while protecting confidential information.

Conocimientos

Spanish proficiency

English proficiency

Customer service

Descripción del empleo

Associate Customer Service Representative – Spanish

Location: Taguig City, Metro Manila
Work Setup: Full Onsite
Work Schedule: Shifting Schedule / Night Shift

In this role, you will be the first point of contact for customers, providing assistance and support regarding financial products and services. You will handle high-volume inbound inquiries in a fast-paced, dynamic, and performance-driven environment while ensuring accurate information, effective issue resolution, and an excellent customer experience.

This is a great opportunity to build your career in the financial services industry and further develop your customer service skills.

Key Responsibilities

• Handle high volumes of inbound customer inquiries through phone and digital channels, providing timely and accurate assistance.

• Assist customers with inquiries, transactions, and service requests related to financial products and services.

• Deliver excellent customer service through active listening, empathy, clear communication, and effective problem-solving.

• Follow company procedures, operational guidelines, policies, and applicable regulatory requirements.

• Navigate multiple systems and applications to retrieve customer information, document interactions, and process transactions.

• Identify and elevate complex or high-risk customer concerns to the appropriate teams or management.

• Collaborate with colleagues and internal departments to ensure timely issue resolution and customer satisfaction.

• Maintain accurate and complete customer records while protecting confidential information.

Required Qualifications

• At least 6 months of customer service, financial services, or contact center experience, or equivalent experience gained through work, training, military experience, or education.

• Proficient in both Spanish and English.

• Willing to work onsite in Taguig City.

• Willing to work shifting schedules, including night shifts.

Preferred Qualifications

• Previous experience in a contact center, preferably in the banking or financial services industry.

• Strong verbal communication and active listening skills.

• Ability to identify customer needs and resolve concerns professionally.

• Experience working in a high-volume, target-driven environment.

• Strong problem-solving and analytical skills.

• Ability to navigate multiple systems while maintaining accuracy.

• Excellent attention to detail and ability to follow established procedures.

• Adaptability, accountability, and ability to work effectively under pressure.

• Ability to collaborate with colleagues and internal teams.

Important Note

Previous Spanish-related work experience is not required. However, applicants must demonstrate the required Spanish-speaking proficiency.

Recruitment Process

• Initial Phone Screening

• Assessment / Examination

• HR Interview (HRI)

• Hiring Manager Interview (HMI)