Spanish Bilingual CSR

TASQ Staffing Solutions; Taguig; On-site; PHP 268,000 - 469,000; Full time

Job summary

TASQ Staffing Solutions in Taguig, Philippines, is seeking a Spanish bilingual Customer Service Representative with at least 2 years in customer service or contact centers to support financial products and services across multiple channels.

The role requires willingness to work in McKinley Hill, Taguig, a shifting schedule, and a flexible arrangement. You will help resolve inquiries, follow policies, and promote digital service options while collaborating with the customer service team.

Qualifications

• 2+ years of Customer Service, Financial Services or Contact Center experience.
• 2+ years of Spanish Bilingual Customer Service Representative experience.
• Must have completed 2nd year College level

Responsibilities

• Support customers with empathy across phones, texts, chat, video chat in a fast-paced environment.
• Interact with customer service team and perform moderately complex customer support tasks.
• Advocate for digital services such as online statements and eSign paperwork.
• Receive direction from supervisor and escalate non-routine questions

Skills

Spanish bilingual

Customer service

Empathy

Communication skills

Education

2nd year College level

Job description

• 2+ years of Customer Service, Financial Services or Contact Center experience
• 2+ years of Spanish Bilingual Customer Service Representative experience
• Must have completed 2nd year College level

Job Expectations

• Flexible with work schedule and arrangement
• Willing to work in McKinley Hill, Taguig
• Willing to work on a shifting schedule

Job Highlights

• Support customers and ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment
• Interact with customer service team and perform moderately complex customer support tasks
• Manage risk by following all policies and procedures and staying abreast of changes to them
• Advocate for digital services such as online delivery of statements and other documents, eSign paperwork, and any other digital opportunities, as needed
• Receive direction from customer service supervisor and escalate non-routine questions