Customer Service Representative – Banking & Financial Services

A7 Recruitment Company; Taguig; On-site; PHP 360,000 - 480,000; Full time

Job summary

A7 Recruitment Company is seeking a Customer Service Representative in Taguig City to be the first point of contact for customers in a high-volume inbound call center. You will provide timely support across a range of financial products and services, ensuring accuracy and a positive experience.

The role requires willingness to work onsite, adjust to shifting schedules including night shifts, and collaborate with internal teams to resolve issues efficiently.

Qualifications

• At least 6 months of customer service, financial services, or contact center experience.
• Equivalent experience may be considered (work, training, military, or education).
• Willingness to work onsite in Taguig City.
• Willingness to work on shifting schedules, including night shifts.

Responsibilities

• Respond to and resolve high volumes of inbound customer interactions across phone and digital channels, providing timely and accurate support.
• Assist customers with inquiries, transactions, and service requests related to financial products and services.
• Deliver a positive customer experience through clear communication, empathy, active listening, and problem-solving.
• Perform routine tasks by following established processes, procedures, and regulatory guidelines.
• Navigate multiple systems to access information, document customer interactions, and complete transactions.
• Escalate complex or higher-risk customer concerns to experienced colleagues or leadership when appropriate.
• Collaborate with peers and internal partners to support timely issue resolution and customer satisfaction.
• Review customer information for accuracy and completeness and maintain appropriate records.

Skills

Customer service

Night shift

Onsite work

Call center experience

Job description

Customer Service Representative

Location: Taguig City, Metro Manila
Work Setup: Full Onsite
Work Schedule: Shifting Schedule / Night Shift

Job Overview

The Customer Service Representative serves as the first point of contact in a high-volume inbound call center, providing timely support across a range of financial products and services.

You will work in a fast-paced, dynamic, and metric-driven environment, delivering accurate information, addressing customer concerns, resolving issues, and ensuring a positive customer experience.

We believe in the power of collaboration, where great ideas can come from anyone. Every employee has the opportunity to make a meaningful impact while building a career in a supportive environment that encourages continuous learning and professional growth.

Key Responsibilities

• Respond to and resolve high volumes of inbound customer interactions across phone and digital channels, providing timely and accurate support.

• Assist customers with inquiries, transactions, and service requests related to financial products and services.

• Deliver a positive customer experience through clear communication, empathy, active listening, and problem-solving.

• Perform routine tasks by following established processes, procedures, and regulatory guidelines.

• Navigate multiple systems to access information, document customer interactions, and complete transactions.

• Escalate complex or higher-risk customer concerns to experienced colleagues or leadership when appropriate.

• Collaborate with peers and internal partners to support timely issue resolution and customer satisfaction.

• Review customer information for accuracy and completeness and maintain appropriate records.

Required Qualifications

• At least 6 months of customer service, financial services, or contact center support experience.

• Equivalent experience may also be considered through a combination of work experience, training, military experience, or education.

• Willingness to work onsite in Taguig City.

• Willingness to work on shifting schedules, including night shifts.

Desired Qualifications

• Experience delivering customer support in a contact center, preferably within the financial services industry.

• Strong active listening and communication skills, with the ability to identify customer needs, resolve inquiries, address concerns, and build positive customer relationships.

• Experience managing customer inquiries in a fast-paced, high-volume, metric-driven environment while maintaining professionalism, accuracy, and service quality.

• Strong problem-solving skills, including the ability to research issues, identify root causes, evaluate solutions, and provide timely resolutions.

• Excellent attention to detail and ability to navigate multiple systems, applications, and search tools while maintaining accuracy and compliance.

• Experience collaborating with customers, business partners, and team members to achieve shared goals and resolve escalations.

• Demonstrated resilience, accountability, and adaptability when managing changing priorities, customer needs, and challenging situations.

Recruitment Process

• Initial Phone Screening

• Assessment / Examination

• HR Interview (HRI)

• Hiring Manager Interview (HMI)