Bilingual Spanish Customer Service Associate (Onsite)

A7 Recruitment Company; Taguig; On-site; PHP 223,000 - 335,000; Full time

Job summary

A7 Recruitment Company is seeking an Associate Customer Service Representative – Spanish to join our on-site team in Taguig City, Metro Manila. You will be the first point of contact for customers, handling inquiries about financial products and services in Spanish and English with accuracy and courtesy.

This high-volume role requires you to follow procedures, document interactions, and protect confidential information while delivering excellent service across phone and digital channels,

Qualifications

• At least 6 months of customer service, financial services, or contact center experience.
• Proficient in both Spanish and English.
• Willing to work onsite in Taguig City.
• Willing to work shifting schedules, including night shifts.

Responsibilities

• Handle high volumes of inbound customer inquiries through phone and digital channels, providing timely and accurate assistance.
• Assist customers with inquiries, transactions, and service requests related to financial products and services.
• Deliver excellent customer service through active listening, empathy, clear communication, and effective problem-solving.
• Follow company procedures, operational guidelines, policies, and applicable regulatory requirements.
• Navigate multiple systems and applications to retrieve customer information, document interactions, and process transactions.
• Identify and elevate complex or high-risk customer concerns to the appropriate teams or management.
• Collaborate with colleagues and internal departments to ensure timely issue resolution and customer satisfaction.
• Maintain accurate and complete customer records while protecting confidential information.

Skills

Spanish proficiency

English proficiency

Customer service

Job description

A7 Recruitment Company is seeking an Associate Customer Service Representative – Spanish to join our on-site team in Taguig City, Metro Manila. You will be the first point of contact for customers, handling inquiries about financial products and services in Spanish and English with accuracy and courtesy.

This high-volume role requires you to follow procedures, document interactions, and protect confidential information while delivering excellent service across phone and digital channels,