Associate CS Trainer (Online Process)

J-K Network Services; Taguig; On-site; PHP 334,800 - 446,400; Full time

Benefits offered by this job

Quarterly performance bonus

Outstanding career development opportunities

HMO and Life Insurance for employee and 2 dependents

Great place to work certified

Job summary

A leading BPO services provider in Metro Manila is looking for an Associate CS Trainer. The role involves identifying training needs, developing learning solutions, and providing ongoing support to enhance employee performance. Candidates should have a Bachelor’s degree, at least 4 years of BPO experience, and 2 years as a trainer. The position offers a competitive salary and quarterly performance bonuses, along with additional benefits such as HMO and life insurance for employees and dependents.

Qualifications

• Bachelor Degree Holder.
• At least 4 years total BPO work experience with 2 years as a trainer.
• Experience in Tech Support is an advantage.

Responsibilities

• Identify training needs and develop learning solutions.
• Provide ongoing floor support to enhance employee performance.
• Deliver training programs using effective facilitation techniques.

Skills

BPO experience

Training experience

Tech Support

Education

Bachelor Degree

Job description

COMPANY PROFILE

With 18 years of industry experience, the company offers a wide range of BPO services supported by state-of-the-art facilities in prime Manila locations. It is known for delivering reliable, high-quality solutions tailored to meet diverse business needs.

Position: Associate CS Trainer

Company Industry: BPO Company

Work Location: BGC Taguig

Work Schedule: Shifting schedules

Salary: Php 30,000 - Php 40,000

Work Set Up: Work onsite

BENEFITS

• Quarterly performance bonus
• Outstanding career development opportunities and fast track career progression.
• Enjoy a fair work-life balance.
• HMO and Life Insurance for employee and 2 dependents for free.
• Great place to work certified.

JOB REQUIREMENTS

• Bachelor Degree Holder
• At least 4 years total BPO work experience with 2 years of experience as a trainer in BPO/shared services industry
• Experience in Tech Support is an advantage
• Amenable to work in shifting schedules
• Amenable to work onsite

JOB RESPONSIBILITIES

• Identify training needs accurately and develop appropriate learning solutions.
• Provide ongoing floor support to reinforce learning and enhance employee performance.
• Ensure end-to-end management of content development while applying appropriate instructional methodologies.
• Ensure end-to-end management of content development while applying appropriate instructional methodologies.
• Deliver training programs using effective facilitation techniques and proven instructional methods.

RECRUITMENT PROCESS

• (ONLINE)
• Initial Interview
• Final Interview
• Job Offer