Associate, Account Management (Metro Manila)

foodpanda; Philippines; On-site; PHP 420,000 - 660,000; Full time

Job summary

foodpanda is seeking a driven Account Manager to cultivate and expand partnerships with restaurant chains in the Metro Manila area. You will engage managers, renegotiate terms, and promote backlinks or splash pages to boost orders.

You’ll design streamlined aftersales processes, recruit top partners for the corporate booklet, monitor order evolution and customer experience, and safeguard high partner relation quality through proactive negotiations and follow-up.

Qualifications

• Bachelor’s degree required or equivalent.
• 1–3 years of lead or account management experience in F&B preferred.
• Strong interpersonal and communication skills, plus excellent negotiation abilities.
• Desire to reach out to top local restaurants and chains.
• Endurance and perseverance in following up with partner restaurants.
• Pleasant personality, high enthusiasm and commitment.
• Structured and efficient communication with partners.
• Team player, self-motivated with the ability to work independently.
• Fluency in English and Filipino.

Responsibilities

• Manage and enhance relationships with partner restaurant chains through regular personal contact with the restaurant manager.
• Renegotiate contract terms such as commission rate or minimum basket size with restaurant managers.
• Convince managers to implement backlink or splash page to boost orders.
• Design and improve the aftersales process by streamlining operations and the CRM.
• Identify and recruit top partner restaurants for corporate menu booklet and monitor orders and customer experience after integration.
• Negotiate exclusive deals to increase orders while maintaining partner relationship quality.
• Ensure partners maintain high customer experience and brief them on improvements.

Skills

Interpersonal skills

Negotiation skills

Communication

Relationship building

Follow-up

Self-motivated

Team player

Structured communication

Education

Bachelor’s degree graduate

Job description

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

• Manage and enhance the work relationship with the partner restaurant chains through regular, personal contact with the restaurant manager
• Renegotiate the contracts conditions such as commission rate or minimum basket size with restaurant manager on a regular basis
• Convince restaurant manager to implement the backlink on their website and/or a splash page to convert online traffic into additional orders
• Design and improve the aftersales process by streamlining the operations and the CRM system
• Find and convince the best partner restaurants to join the corporate menu booklet and monitor the order evolution as well as customer experience after integration
• Negotiate exclusive deals with the best partner restaurants in order to increase the orders and at the same time safeguarding the relationship quality to the partner restaurant
• Ensure that all partner restaurants maintain a high customer experience and brief them on how to even improve it

Qualifications

• Bachelor’s degree graduate
• Preferably 1-3 years lead or account management experience preferable in the food and beverages industry
• Great interpersonal and communication skills in person, strong negotiation skills
• A desire to contact the best local restaurants and chains: you thrive and excel at convincing people
• Endurance and perseverance in the process of follow up on partner restaurants
• Pleasant personality, high level of enthusiasm and commitment
• Ability to work structured and efficiently organize the communication process with our partners
• Team player, self-motivated with the ability to work self-reliant
• Keen interest and good understanding of building relationships with clients
• Required language(s): English and Filipino
• Location: Metro Manila Area