Associate, Account Management (Metro Manila)

Delivery Hero; Taguig; On-site; PHP 312,480 - 357,120; Full time

Job summary

foodpanda, part of the Delivery Hero Group, is seeking a Partner Relations/Account Manager in Taguig to grow the restaurant network and optimize collaboration. You will contact restaurant managers, renegotiate terms, and drive online orders through backlinks or splash pages while enhancing CRM processes.

Ideal candidates have 1–3 years in account management in F&B, strong negotiation and communication skills, and a proactive, self-motivated mindset to build lasting partnerships.

Qualifications

• 1–3 years lead or account management experience in F&B is preferred.
• Strong negotiation and communication skills are essential.
• Desire to engage top local restaurants and chains.
• Persistence in following up with partner restaurants.
• Enthusiastic, proactive with a customer-focused mindset.

Responsibilities

• Manage and enhance relationships with partner restaurant chains via regular contact with managers.
• Renegotiate contract terms including commissions or minimum basket sizes.
• Encourage backlinking or splash pages to boost online orders.
• Design and improve aftersales processes and CRM workflows.
• Identify top restaurants for the corporate menu and monitor orders and customer experience post-integration.
• Negotiate exclusive deals to drive orders while maintaining partner relations.
• Ensure high customer experience and guide partners on improvements.

Skills

Account management

Negotiation

Interpersonal skills

Communication

Team player

Job description

• Full-time
• Compensation: PHP 28,000 - PHP 32,000 - monthly

Company Description

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

• Manage and enhance the work relationship with the partner restaurant chains through regular, personal contact with the restaurant manager
• Renegotiate the contracts conditions such as commission rate or minimum basket size with restaurant manager on a regular basis
• Convince restaurant manager to implement the backlink on their website and/or a splash page to convert online traffic into additional orders
• Design and improve the aftersales process by streamlining the operations and the CRM system
• Find and convince the best partner restaurants to join the corporate menu booklet and monitor the order evolution as well as customer experience after integration
• Negotiate exclusive deals with the best partner restaurants in order to increase the orders and at the same time safeguarding the relationship quality to the partner restaurant
• Ensure that all partner restaurants maintain a high customer experience and brief them on how to even improve it

Qualifications

• Preferably 1-3 years lead or account management experience preferable in the food and beverages industry
• Great interpersonal and communication skills in person, strong negotiation skills
• A desire to contact the best local restaurants and chains: you thrive and excel at convincing people
• Endurance and perseverance in the process of follow up on partner restaurants
• Pleasant personality, high level of enthusiasm and commitment
• Ability to work structured and efficiently organize the communication process with our partners
• Team player, self-motivated with the ability to work self-reliant
• Keen interest and good understanding of building relationships with clients
• Required language(s): English and Filipino

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