Associate, Account Management (South Luzon-Cavite)

foodpanda; Cavite City; On-site; PHP 280,000 - 420,000; Full time

Job summary

foodpanda is looking for a Partnerships Manager to grow our network of local restaurants in Cavite. You will manage relationships, renegotiate contracts, and drive online orders by promoting backlinks and our corporate menu.

The role requires a Bachelor’s degree and 1–3 years in lead or account management in the F&B sector, with excellent communication and negotiation skills. Based in Cavite Area, the position offers growth within a fast-growing local delivery platform.

Qualifications

• Bachelor’s degree required.
• 1–3 years of lead or account management experience preferred in the food and beverages industry.
• Excellent interpersonal and negotiation skills.
• Strong ability to contact and persuade restaurant partners.
• Endurance and perseverance in the process of follow-up on partner restaurants.

Responsibilities

• Manage and enhance the work relationship with partner restaurant chains through regular contact with the restaurant manager.
• Renegotiate contract conditions such as commission rate or minimum basket size with restaurant manager.
• Convince restaurant manager to implement backlink/splash page to convert traffic into more orders.
• Design and improve the aftersales process by streamlining operations and the CRM system.
• Find and recruit the best partner restaurants to join corporate menu booklet and monitor order evolution and customer experience.

Skills

Interpersonal skills

Communication skills

Negotiation skills

Self-motivation

Education

Bachelor's degree

Job description

Overview

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform. Our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Responsibilities

• Manage and enhance the work relationship with the partner restaurant chains through regular, personal contact with the restaurant manager
• Renegotiate the contracts conditions such as commission rate or minimum basket size with restaurant manager on a regular basis
• Convince restaurant manager to implement the backlink on their website and/or a splash page to convert online traffic into additional orders
• Design and improve the aftersales process by streamlining the operations and the CRM system
• Find and convince the best partner restaurants to join the corporate menu booklet and monitor the order evolution as well as customer experience after integration
• Negotiate exclusive deals with the best partner restaurants in order to increase the orders and at the same time safeguarding the relationship quality to the partner restaurant
• Ensure that all partner restaurants maintain a high customer experience and brief them on how to even improve it

Qualifications

• Bachelor’s degree
• Preferably 1-3 years of lead or account management experience, preferably in the food and beverages industry
• Great interpersonal and communication skills in person, strong negotiation skills
• A desire to contact the best local restaurants and chains: you thrive and excel at convincing people
• Endurance and perseverance in the process of follow-up on partner restaurants
• Pleasant personality, high level of enthusiasm and commitment
• Ability to work structured and efficiently organize the communication process with our partners
• Team player, self-motivated with the ability to work self-reliant
• Keen interest and good understanding of building relationships with clients
• Required language(s): English and Filipino
• Location: Cavite Area