Associate, Account Management (South Luzon-Cavite)

Delivery Hero; Cavite City; On-site; PHP 312,000 - 368,000; Full time

Job summary

Delivery Hero's foodpanda in Cavite invites applications for an Associate, Account Management (South Luzon-Cavite) on a full-time basis. You will manage partner restaurants, renegotiate contracts, and drive CRM improvements to boost orders and enhance customer experience.

Requires 1–3 years in account management in the F&B space, strong negotiation and communication skills, and fluency in English and Filipino, with a focus on Cavite area restaurants.

Qualifications

• 1-3 years lead or account management experience in food & beverages preferred.
• Strong negotiation skills with vendors/partners.
• Excellent interpersonal communication and relationship skills.
• Fluency in English and Filipino required.

Responsibilities

• Manage and enhance relationships with partner restaurants through regular contact with the restaurant manager.
• Renegotiate contract terms such as commission rate or minimum basket size with restaurant managers.
• Convince partners to implement backlinks or splash pages to drive orders.
• Design and improve the aftersales process by streamlining CRM operations.
• Identify and recruit top restaurants to join the corporate menu and monitor performance.
• Negotiate exclusive deals to increase orders while safeguarding partner relationships.
• Ensure high customer experience across partner restaurants and coach on improvements.

Skills

Account management

Negotiation

Communication

Relationship building

Job description

Associate, Account Management (South Luzon-Cavite)

• Full-time
• Compensation: PHP 28000 - PHP 33000 - monthly

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

• Manage and enhance the work relationship with the partner restaurant chains through regular, personal contact with the restaurant manager
• Renegotiate the contracts conditions such as commission rate or minimum basket size with restaurant manager on a regular basis
• Convince restaurant manager to implement the backlink on their website and/or a splash page to convert online traffic into additional orders
• Design and improve the aftersales process by streamlining the operations and the CRM system
• Find and convince the best partner restaurants to join the corporate menu booklet and monitor the order evolution as well as customer experience after integration
• Negotiate exclusive deals with the best partner restaurants in order to increase the orders and at the same time safeguarding the relationship quality to the partner restaurant
• Ensure that all partner restaurants maintain a high customer experience and brief them on how to even improve it

• Preferably 1-3 years lead or account management experience preferable in the food and beverages industry
• Great interpersonal and communication skills in person, strong negotiation skills
• A desire to contact the best local restaurants and chains: you thrive and excel at convincing people
• Endurance and perseverance in the process of follow up on partner restaurants
• Pleasant personality, high level of enthusiasm and commitment
• Ability to work structured and efficiently organize the communication process with our partners
• Team player, self-motivated with the ability to work self-reliant
• Keen interest and good understanding of building relationships with clients
• Required language(s): English and Filipino
• Location:Cavite Area