Assistant Front Office Manager — Elevate Guest Experience

Eton Properties Philippines, Inc.; Makati; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Performance incentives

Duty meal

HMO for 2 dependents

Group life insurance

15 vacation and 15 sick leaves

Parking

Job summary

A leading hospitality firm in Makati is seeking a Front Office Manager to lead operations ensuring total guest satisfaction while managing a team. The ideal candidate will possess a Bachelor's degree and have 1-3 years of experience in front office operations. Strong leadership and communication skills are crucial. Responsibilities include training staff, managing room sales, and maintaining relations with the accounting department. Compensation consists of a basic pay, performance incentives, and benefits including HMO for dependents.

Qualifications

• 1–3 years in front office operations, previous experience as a Front Desk Supervisor or Senior Agent.
• Proficiency in PMS and basic accounting principles.
• Strong communication skills, both oral and written.

Responsibilities

• Ensure Front Office operation runs smoothly and achieve total guest satisfaction.
• Select and train Front Office personnel to their maximum potential.
• Control Room Sales and maximize revenues using effective Yield Management techniques.
• Coordinate with Accounting Department on all Cashiering functions.
• Monitor room status and maintain communication with Housekeeping.

Skills

Leadership

Problem-solving

Customer service

Organizational skills

Education

Bachelor’s or Associate degree in Hospitality Management, Tourism, or Business Administration

Tools

Optima

Microsoft Office

Job description

A leading hospitality firm in Makati is seeking a Front Office Manager to lead operations ensuring total guest satisfaction while managing a team. The ideal candidate will possess a Bachelor's degree and have 1-3 years of experience in front office operations. Strong leadership and communication skills are crucial. Responsibilities include training staff, managing room sales, and maintaining relations with the accounting department. Compensation consists of a basic pay, performance incentives, and benefits including HMO for dependents.