Front Office Leader: Elevate Guest Experience

Filinvest Group; Muntinlupa; On-site; PHP 446,400 - 669,600; Full time

Job summary

A leading hospitality firm is seeking an experienced Front Office Manager to oversee operations at Quest Plus Manila. You will ensure exceptional service delivery, manage guest relations, and lead the Front Office team. The ideal candidate has a degree in Hospitality Management, at least 3-5 years of front office experience, and strong leadership skills. This role emphasizes guest satisfaction, complaint resolution, and operational efficiency, aiming to enhance loyalty and positive feedback from hotel guests.

Qualifications

• Minimum of 3-5 years of experience in front office operations, preferably in a hotel or resort setting.
• Ability to motivate and develop staff.
• Proficiency in multitasking and organizational skills.

Responsibilities

• Oversee and manage Front Office operations, ensuring exceptional service.
• Lead the Front Office team and implement operational policies.
• Handle guest complaints and feedback promptly and professionally.
• Support room sales efforts and implement yield management strategies.

Skills

Strong leadership and team management skills

Excellent customer service and guest relations skills

Strong problem-solving abilities

Excellent communication skills

Education

Bachelors degree in Hospitality Management, Hotel Administration, or related field

Tools

Property management systems (PMS)

Microsoft Office Suite

Job description

A leading hospitality firm is seeking an experienced Front Office Manager to oversee operations at Quest Plus Manila. You will ensure exceptional service delivery, manage guest relations, and lead the Front Office team. The ideal candidate has a degree in Hospitality Management, at least 3-5 years of front office experience, and strong leadership skills. This role emphasizes guest satisfaction, complaint resolution, and operational efficiency, aiming to enhance loyalty and positive feedback from hotel guests.