Business Manager

DUNKIN; Mandaluyong; On-site; PHP 360,000 - 600,000; Full time

Job summary

Dunkin in the Philippines is seeking a seasoned store operations leader to oversee regional performance for multiple outlets. The role focuses on driving sales, ensuring brand and operational standards, and guiding franchisees toward profitability.

Responsibilities include strategic expansion, competitive intelligence, cost control, and regular business reviews. Strong negotiation, presentation, and communication skills are essential for coordinating with franchisees and internal teams.

Qualifications

• Bachelor-level business or related degree is required.
• 4+ years in F&B store operations or similar.
• Experience overseeing P&L performance and profitability.

Responsibilities

• Drive store performance across the assigned region to meet/exceed sales targets.
• Develop a strategic expansion roadmap for the territory.
• Maintain a master file of competitors to inform strategy.
• Implement cost-cutting and operational efficiency initiatives.
• Conduct regular franchise financial analyses to identify growth opportunities.

Skills

P&L management

Franchise management

Negotiation

Presentation

Communication

Excel/PowerPoint

Education

Bachelor's degree in Business or related field

Tools

Excel

Word

PowerPoint

Job description

Qualifications

• Graduate of a Business-related course (e.g., Business Administration, Management, Marketing, or equivalent).
• With at least 4 years of work experience in the Food and Beverage (F&B) industry, particularly in store operations.
• Has hands-on experience overseeing P&L performance and driving profitability
• Excellent negotiation, presentation, and communication skills, with the ability to build strong relationships with franchisees and internal stakeholders.
• Proficient in Microsoft Excel, Word, and PowerPoint; capable of creating reports, analyzing data, and delivering effective business presentations.

Responsibilities

• Ensures that all stores within the assigned region meet or exceed sales targets through strict adherence to brand and operational standards. Oversees the implementation of all available distribution channels and the designated ordering application.
• Develops a strategic expansion roadmap to fully saturate and maximize potential within the awarded territory or region.
• Maintains and regularly updates a comprehensive master file of direct and indirect competitors within the region to inform business strategy and market positioning.
• Implements cost-cutting initiatives, operational efficiencies, and systems standards aimed at maximizing the profit potential of all franchise businesses.
• Conducts regular business reviews and financial analyses of each franchise to identify growth opportunities, operational gaps, and areas for improvement.
• Ensures 100% franchise participation in all national promotions. Oversees the timely and accurate execution of new product introductions, and analyzes the performance and effectiveness of promotional activities.
• Conducts regular store and commissary visits to ensure alignment with brand standards in all aspects of operations, including food quality, service, cleanliness, and overall customer experience.
• Ensures that all store and support staff are properly trained. Identifies skills gaps and recommends appropriate training programs as needed to support operational excellence.
• Monitors the use of approved marketing materials in all stores to ensure consistency and brand integrity.
• Ensures the timely renewal of franchise agreements and compliance with all legal and contractual obligations.