ASSISTANT BUSINESS MANAGER (POOLING FOR METRO MANILA BRANCHES)

Bank of the Philippine Islands (BPI); Makati; Sur place; PHP 500 000 - 800 000; Plein temps

Résumé du poste

Bank of the Philippine Islands (BPI) is seeking an Assistant Business Manager (ABM) to oversee branch operations across Metro Manila, based in Makati. The role focuses on delivering accurate, timely service aligned with bank objectives, controls, and regulatory standards.

The ABM will lead branch staff, manage end-to-end customer experience, conduct training and performance reviews, and ensure strict compliance with KYC, regulatory reporting, and risk controls.

Qualifications

• Bachelor’s degree in Business Administration or related field.
• 3–5 years of experience in branch banking operations.
• Experience in people management and staff development.

Responsabilités

• Oversees overall branch operations to ensure accurate, timely service across customer segments.
• Approves and reviews branch transactions within authority limits and ensures proper documentation.
• Leads and coaches branch staff; manages training, certifications, and performance reviews.
• Ensures compliance with KYC, regulatory requirements, audit standards, and risk controls.
• Monitors branch facilities, security, housekeeping, and safekeeping of records.

Connaissances

People management

Branch operations

Customer service

Regulatory compliance

Formation

Bachelor’s Degree

Description du poste

ASSISTANT BUSINESS MANAGER (POOLING FOR METRO MANILA BRANCHES) Makati, Metro Manila, Philippines ..+ 11 3 - 5 Years Regular

Job Description

The Assistant Business Manager (ABM) oversees overall branch operations and ensures efficient, accurate, and timely service delivery across all customer segments—aligned with the Bank’s business objectives, policies, controls, and regulatory standards.

Responsibilities:

Transaction Processing

• Approves branch transactions within authority limits and secures approval for transactions beyond scope
• Reviews and approves OTC and auxiliary transactions (deposits, withdrawals, FX, remittances, checkbook requests, etc.)
• Approves account openings and customer record updates
• Ensures complete KYC and transaction documentation
• Monitors time deposit maturities and conducts enhanced due diligence when needed
• Ensures strong audit ratings and compliance with internal and regulatory requirements
• Conducts branch risk assessments and addresses control gaps
• Submits regulatory reports (e.g., STRs, crime/loss reports)
• Acts as custodian for cash‑in‑vault and accountable items
• Ensures accurate balancing, timely reconciliation, and proper safekeeping of branch records
• Monitors receivables, provisions for losses, and renewal of permits
• Oversees branch facilities, security, housekeeping, and FFE inventory

Customer Service

• Manages end‑to‑end customer experience within the branch
• Addresses inquiries, concerns, and complaints within prescribed TAT
• Ensures strong customer satisfaction scores
• Supports initiatives under the Bank’s consumer protection program

People Management

• Leads and supervises branch personnel; sets goals and provides continuous coaching
• Ensures staff training, certifications, and performance reviews
• Recommends promotions and manages disciplinary actions when necessary
• Oversees staff rotation, scheduling, and developmental opportunities

Other Tasks

• Performs additional functions that may be assigned from time to time

Qualifications:

Bachelor’s Degree, preferably in Business Administration or related fields

With 3-5 years of experience in branch banking operations

With experience in people management

Job Snapshot

Updated Date

29.10.2026

Job ID

JOB4051

Department

BRANCH STORES CHANNEL