Area Operations Lead | Northern Luzon Travel

SPX PHILIPPINES INC.; Manila; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

SPX PHILIPPINES INC., owner of Shopee's regional operations, seeks an experienced Operations Lead to manage area-level processes and drive performance across IFCs. You will oversee manpower planning, monitor SLA/TAT, and deliver MIS insights for decision-making.

Travel within Northern Luzon is required as part of coordinating multi-site operations and ensuring on-time execution. Strong Excel, KPI, and leadership skills are essential.

Qualifications

• 4+ years of relevant experience in Operations, Supply Chain, Fulfillment, or retail chain Operations.
• Advanced MS Excel proficiency including VLOOKUP, XLOOKUP, Pivot Tables, MIS reporting, and data analysis.
• Proven team leadership and manpower planning experience across multiple teams or sites.
• Strong vendor and stakeholder management with cross-functional execution.
• Demonstrated ability to identify operational gaps, perform root-cause analysis, and implement improvements.

Responsibilities

• Manage and monitor area-level operations, ensuring consistent execution, capacity, and performance across all assigned IFCs.
• Drive IFC performance and operational KPIs, identifying trends and actions to improve productivity, efficiency, and service levels.
• Lead manpower planning and team productivity, ensuring optimal resource allocation aligned with business volume.
• Monitor SLA, TAT, productivity, and service quality, ensuring performance aligns with customer and business expectations.
• Analyse operational data and prepare MIS reports, providing actionable insights for performance reviews and decisions.
• Coordinate with internal teams and external vendors to ensure seamless operations and timely resolution of dependencies.
• Identify operational gaps and drive corrective actions for sustainable improvements.

Skills

Excel proficiency

KPI management

Team leadership

Vendor management

Data analysis

Root cause analysis

Cross-functional collaboration

Analytical skills

Tools

MS Excel

Job description

SPX PHILIPPINES INC., owner of Shopee's regional operations, seeks an experienced Operations Lead to manage area-level processes and drive performance across IFCs. You will oversee manpower planning, monitor SLA/TAT, and deliver MIS insights for decision-making.

Travel within Northern Luzon is required as part of coordinating multi-site operations and ensuring on-time execution. Strong Excel, KPI, and leadership skills are essential.