Hub Operations Lead

Shopee; Philippines; On-site; PHP 600,000 - 780,000; Full time

Job summary

Shopee in Philippines is seeking a hub operations supervisor to oversee daily operations, ensuring smooth and efficient functioning across the hub, while adhering to established procedures and regulations. You will lead team briefings, conduct weekly staff meetings, and regularly assess performance to drive KPI improvements.

You will implement process improvements, coordinate with agency coordinators, and assist the Customer Support team with escalations to maintain high service levels and

Responsibilities

• Oversee daily hub operations, ensuring smooth and efficient functioning.
• Ensure adherence to established procedures, policies, and regulations.
• Lead team briefings, conduct weekly staff meetings, and regularly assess team performance.
• Drive continuous improvement in key performance indicators (KPIs) for the hub.
• Implement process improvement initiatives and projects to enhance hub productivity and efficiency.
• Assist the Customer Support team with call-outs to resolve customer escalations.
• Coordinate with agency coordinators to manage and support agency teams.
• Handle additional tasks related to overall hub operations as needed.

Job description

Shopee in Philippines is seeking a hub operations supervisor to oversee daily operations, ensuring smooth and efficient functioning across the hub, while adhering to established procedures and regulations. You will lead team briefings, conduct weekly staff meetings, and regularly assess performance to drive KPI improvements.

You will implement process improvements, coordinate with agency coordinators, and assist the Customer Support team with escalations to maintain high service levels and