Area Manager - Hub Operations, SPX Express (Cebu)

SPX PHILIPPINES INC.; Manila; On-site; PHP 900,000 - 1,200,000; Full time

Job summary

SPX PHILIPPINES INC. is seeking an experienced Logistics Operations Lead to manage hub leads and regional fleet leads, ensuring hubs meet standards and regulations. You will drive cross-functional collaboration across Operations and Quality teams to optimize performance and capacity planning.

The role emphasizes data-driven performance management, strong communication, and the ability to manage remote teams while consistently hitting targets and improving organizational outcomes.

Qualifications

• Bachelor’s Degree or higher in related fields.
• 5+ years experience in logistics, FMCG or 3PL is a plus.
• Has held a leadership role in a division or team.
• Experience in data analysis and performance management.
• Six Sigma/Kaizen knowledge is advantageous.
• Excellent communication and escalation skills.
• Able to manage teams remotely.
• Proven track record of meeting targets and improving organizations.
• Owns a vehicle for hub mobility.

Responsibilities

• Manage performance of hub leads and area fleet leads across the region.
• Ensure procedures and regulations are enforced in all hubs.
• Dispute resolution within and outside the team and regular performance reviews.
• Improve KPIs for productivity, quality, service level, and stakeholder satisfaction.
• Improve internal processes between hubs and Operations to enhance SLA.
• Lead in implementing new processes and cross-functional collaboration.
• Conduct capacity planning and guide team growth.

Skills

Leadership

Data analysis

Communication

Problem solving

Process orientation

Change management

Remote team management

Multi-tasking

Target achievement

Energy and drive

Education

Bachelor's degree

Job description

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Job Description:

• Manage performance of hub leads and area fleet leads under the assigned region, ensuring each hub is on track with agreed standards
• Ensure procedures and regulations are enforced across assigned hubs
• Dispute resolution within and outside the team Lead team briefing, weekly meeting with staff, regular meeting on team performance
• Continuously improve the key performance indicators (KPIs) of the staff on productivity, quality, service level, and stakeholder satisfaction
• Improve internal process between the hub and the rest of the Operations team, in order to improve SLA
• Implement new processes
• Lead a team that can effectively and efficiently grow
• Work effectively cross functionally
• Be able to conduct capacity planning.

Requirements:

• Bachelor’s Degree or higher in related fields
• At least 5 years experience in logistics. FMCG or 3PL experience is a plus.
• Has held a leadership role in a division or team
• Process driven person.
• Experience in data analysis, particularly in performance management
• An engineering background specifically Industrial and Process Engineering is an advantage
• Experience and familiarity with Six Sigma, Kaizen, and other quality principles.best practices is an advantage
• Good communication skills, including listening skills and escalation skills
• Able to manage teams remotely
• Has multi tasking skills
• Organized and innovative
• High level of integrity
• Has a track record of consistently meeting targets
• Has track record of improving organizations
• Has change management skills
• Owns his own vehicle that he can use to move around hubs
• High level of energy
• Problem solving skills