URGENT! ACCOUNTS RECEIVABLE SPECIALIST - COLLECTION | BPO (Onsite)

Foundever®; Pasig; On-site; PHP 240,000 - 420,000; Full time

Job summary

Foundever® in the Philippines is seeking a customer service professional to manage inbound calls, educate clients on resolution pathways, and route queries to the correct Paychex teams. The role emphasizes accuracy, process adherence, and knowledge of payroll-related products.

The ideal candidate has at least 1 year in financial services, preferably AR, with BPO exposure and familiarity with payroll concepts. Join a company that values compliance and customer-centric service.

Qualifications

• Minimum 1 year of financial services experience, preferably Accounts Receivable.
• Experience in BPO customer service is preferred.
• Experience with payroll and accounting concepts is preferred.

Responsibilities

• Handle inbound calls in a timely manner and transfer to the appropriate Paychex number.
• Provide quality customer service and educate clients on resolution pathways.
• Develop and maintain knowledge of Paychex products and systems to guide resolution decisions.
• Research and resolve inbound calls from internal partners and clients and route to the appropriate team.
• Maintain daily call requirements based on key performance indicators.
• Adhere to department policies and procedures for daily compliance.
• Evaluate client status, verify contact information, and follow training guidelines to mitigate risk to Paychex.
• Ensure adherence to applicable regulatory standards and internal Compliance/Legal requirements.

Skills

Customer service

Financial services

Accounts receivable

Regulatory compliance

Job description

Duties & Responsibilities:

• Responsible for the timely handling of inbound calls and accurately transferring to the appropriate Paychex phone number.
• Provides quality customer service to internal/external customers by educating clients, branches, product areas on resolution pathways.
• Develops and maintains basic knowledge of Paychex products including, but not limited to, Taxpay, Direct Deposit, Readychex, Garnishments, 401(k), Workers Compensation, Health and Benefits, Time and Attendance and their corresponding systems to accurately make decisions on the resolution pathway.
• Researches and resolves inbound calls from internal partners and clients and routes to the appropriate team.
• Maintains daily call requirements based on key indicator performance expectations.
• Maintains department policies/procedure to ensure daily compliance.
• Evaluates client status, validates contact information, and follows training guidelines to ensure appropriate communications are leveraged to mitigate risk and exposure to Paychex.
• Ensures adherence to the Fair Debt Collections Practices Act, NACHA and other applicable regulatory agencies, and follows internal Compliance/Legal standards.

Qualifications:

• At least 1 year of Financial Services experience, preferably Accounts Receivable.
• Experience in Customer Service in the BPO industry is preferred.
• Experience in Payroll and Accounting is preferred.

Equal Opportunity Employer

Foundever® is an equal opportunity employer that values diversity and inclusion. We do not discriminate on the basis of race, color, national origin, religion, gender identity or expression, sexual orientation, marital status, veteran status, disability status, or any other characteristic protected by applicable local laws.