Accounts Receivable (BPO Collection Specialist) Onsite Night Shift-Pasig

Foundever®; Pasig; On-site; PHP 279,000 - 391,000; Full time

Job summary

Foundever® in the Philippines seeks a customer service professional to handle inbound calls related to Paychex inquiries and route to the appropriate teams. You will educate clients and internal partners on resolution pathways and maintain product knowledge to support decisions.

Responsibilities include resolving calls, adhering to policies, and maintaining daily targets while ensuring compliance with regulations and Paychex standards.

Qualifications

• At least 1 year of financial services experience, preferably accounts receivable.
• Experience in customer service in the BPO industry is preferred.
• Experience in payroll and accounting is preferred.

Responsibilities

• Handle inbound calls promptly and transfer to the correct Paychex number.
• Provide quality customer service by educating clients and branches on resolution paths.
• Develop and maintain basic knowledge of Paychex products (Taxpay, Direct Deposit, Readychex, etc.).
• Research and resolve inbound calls from internal partners and clients and route to the right team.
• Maintain daily call requirements based on performance indicators.
• Follow department policies to ensure daily compliance.
• Evaluate client status and verify contact information per training guidelines.
• Ensure adherence to applicable regulatory standards and internal compliance.

Skills

Customer service

Financial services

Accounts receivable

BPO experience

Payroll knowledge

Job description

Duties & Responsibilities:

• Responsible for the timely handling of inbound calls and accurately transferring to the appropriate Paychex phone number.
• Provides quality customer service to internal/external customers by educating clients, branches, product areas on resolution pathways.
• Develops and maintains basic knowledge of Paychex products including, but not limited to, Taxpay, Direct Deposit, Readychex, Garnishments, 401(k), Workers Compensation, Health and Benefits, Time and Attendance and their corresponding systems to accurately make decisions on the resolution pathway.
• Researches and resolves inbound calls from internal partners and clients and routes to the appropriate team.
• Maintains daily call requirements based on key indicator performance expectations.
• Maintains department policies/procedure to ensure daily compliance.
• Evaluates client status, validates contact information, and follows training guidelines to ensure appropriate communications are leveraged to mitigate risk and exposure to Paychex.
• Ensures adherence to the Fair Debt Collections Practices Act, NACHA and other applicable regulatory agencies, and follows internal Compliance/Legal standards.

Qualifications:

• At least 1 year of Financial Services experience, preferably Accounts Receivable.
• Experience in Customer Service in the BPO industry is preferred.
• Experience in Payroll and Accounting is preferred.

Equal Opportunity Employer

Foundever® is an equal opportunity employer that values diversity and inclusion. We do not discriminate on the basis of race, color, national origin, religion, gender identity or expression, sexual orientation, marital status, veteran status, disability status, or any other characteristic protected by applicable local laws.