Healthcare Scheduling Specialist - Night Shifts

ISTA Solutions; Manila; Presencial; PHP 279.000 - 391.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary and benefits

Health Insurance with free dependents*

10%-night differential

Attendance Bonus

Paid time off

Convertible to cash leave credits

Performance Appraisal

Work-life balance

Career growth opportunities

Lifelong learning culture

Descripción de la vacante

ISTA Solutions in Manila is seeking an experienced Healthcare CSR to join our growing team. You will handle outbound/inbound calls for scheduling, enrollment, and follow-ups, and coordinate appointments for primary care and specialty services.

The role requires at least 6 months of BPO experience in healthcare, strong English skills, and willingness to work on-site at Shaw Blvd, Mandaluyong with night shifts. We offer competitive salary and benefits, including health insurance and leave credits.

Formación

• At least 6 months of BPO experience handling a healthcare account.
• Appointment Setting experience is an advantage
• Proficient in using MS Tools
• Excellent verbal and written English skills
• Must be willing to work on-site in Shaw Blvd, Mandaluyong
• Amenable working night shifts

Responsabilidades

• Conduct outbound and inbound calls to patients for scheduling, enrollment, and follow-ups.
• Coordinate appointments for primary care and specialty services
• Follow up on new referrals, missed appointments, and patients requiring additional outreach
• Maintain accurate documentation and track patient interactions in our systems
• Communicate with internal departments to coordinate patient needs and ensure timely follow-through

Conocimientos

Verbal English

Written English

Appointment setting

Herramientas

MS Tools

Descripción del empleo

ISTA Solutions in Manila is seeking an experienced Healthcare CSR to join our growing team. You will handle outbound/inbound calls for scheduling, enrollment, and follow-ups, and coordinate appointments for primary care and specialty services.

The role requires at least 6 months of BPO experience in healthcare, strong English skills, and willingness to work on-site at Shaw Blvd, Mandaluyong with night shifts. We offer competitive salary and benefits, including health insurance and leave credits.