Inbound CSR - Customer Support Specialist (Mandaluyong)

ISTA Personnel Solutions; Mandaluyong; Presencial; PHP 335.000 - 469.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Night differential

Attendance bonus

Paid time off

Leave credits

Performance appraisal

Work-life balance

Career growth

Descripción de la vacante

ISTA Solutions in Mandaluyong is seeking a Customer Service Representative to join our expanding team. You will handle customer inquiries across phone, email, and chat, ensuring satisfaction and clear communication.

The role requires at least 6 months in a BPO, strong English skills, and willingness to work onsite, including weekends and night shifts. Join a culture focused on growth and work-life balance.

Formación

• At least 6 months BPO experience.
• Order taking or food industry experience is a PLUS.
• Excellent verbal and written English skills.
• Willing to work onsite in Mandaluyong.
• Amenable to working weekends and night shifts.

Responsabilidades

• Provides customer support through different communication channels (phone, email, chat).
• Resolve issues and accommodate inquiries to ensure satisfaction with products or services.
• Collaborates with colleagues and different departments to resolve complex issues.
• Maintains accurate records on customer interactions, transactions, feedback, etc.

Conocimientos

BPO experience

English proficiency

Multichannel support

Team collaboration

Record keeping

Descripción del empleo

ISTA Solutions in Mandaluyong is seeking a Customer Service Representative to join our expanding team. You will handle customer inquiries across phone, email, and chat, ensuring satisfaction and clear communication.

The role requires at least 6 months in a BPO, strong English skills, and willingness to work onsite, including weekends and night shifts. Join a culture focused on growth and work-life balance.