Evening Appointment Setter CSR – Onsite, Growth & Benefits

Ista Personnel Solutions Inc.; Mandaluyong; On-site; PHP 167,000 - 279,000; Full time

Benefits offered by this job

Health insurance

Free dependents

Night differential

Attendance bonus

Paid time off

Cash leave credits

Performance appraisal

Work-life balance

Career growth

Skills learning

Job summary

ISTA Solutions seeks an experienced Appointment Setting CSR to join our Mandaluyong team. The role involves supporting customers via phone, email, and chat, and collaborating across departments to resolve complex issues.

Ideal candidates have at least 6 months of BPO voice experience, healthcare account exposure, and strong English communication. Night shift and onsite work at Shaw Blvd are required.

Qualifications

• At least 6 months of BPO work experience in a Voice Account.
• With Healthcare Account experience.
• Good to excellent verbal and written English skills.
• Ability to display empathy and patience in addressing customer concerns.
• Strong problem-solving skills.
• Adaptability to a changing work environment.
• Ability to remain calm under pressure.
• Proficiency in using computer systems and relevant software.
• Willing to work onsite in Shaw Blvd, Mandaluyong.
• Amenable working night shift.

Responsibilities

• Provides customer support through different communication channels (Phone, email, chat).
• Resolve issues & accommodate customer inquiries to ensure satisfaction with products or services.
• Collaborate with colleagues and different departments to resolve complex issues
• Maintain accurate records on customer interactions, transaction, feedback, etc.

Skills

BPO experience

Voice account

Healthcare account

English proficiency

Empathy

Patience

Problem solving

Adaptability

Calm under pressure

Computer skills

Tools

CRM software

MS Office

Job description

ISTA Solutions seeks an experienced Appointment Setting CSR to join our Mandaluyong team. The role involves supporting customers via phone, email, and chat, and collaborating across departments to resolve complex issues.

Ideal candidates have at least 6 months of BPO voice experience, healthcare account exposure, and strong English communication. Night shift and onsite work at Shaw Blvd are required.