Night-Shift Appointment Setter (Voice CSR) – BPO

ISTA Solutions; Mandaluyong; On-site; PHP 279,000 - 469,000; Full time

Benefits offered by this job

Health insurance with free dependents

Night differential 10%

Attendance bonus

Paid time off

Career growth and learning

Job summary

ISTA Solutions is seeking an experienced Customer Service Representative in Mandaluyong, Philippines. You will join a team that values work-life balance and ongoing learning, delivering excellent customer service for our outsourced clients.

Requirements include at least 6 months of BPO voice experience, strong English communication, multitasking ability, and willingness to work night shifts. We offer competitive pay, health benefits, and opportunities for career growth.

Qualifications

• 6 months of BPO experience in a Voice account.
• Excellent verbal and written English skills.
• Ability to multitask (taking calls and responding to emails).
• Organized and keen to details.

Responsibilities

• Handle incoming calls to book appointments based on clients' preferred schedule.
• Make outbound calls to confirm scheduled appointments.
• Manage customer inquiries and promptly address concerns.
• Offer accurate and detailed information about our products and services to customers.

Skills

BPO experience

English proficiency

multitask

Attention to detail

Night shift

Job description

ISTA Solutions is seeking an experienced Customer Service Representative in Mandaluyong, Philippines. You will join a team that values work-life balance and ongoing learning, delivering excellent customer service for our outsourced clients.

Requirements include at least 6 months of BPO voice experience, strong English communication, multitasking ability, and willingness to work night shifts. We offer competitive pay, health benefits, and opportunities for career growth.