Customer Support Appointment Setting With 25K Signing Bonus

ISTA Solutions; Manila; Vor Ort; PHP 201.000 - 268.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Health Insurance with dependents

Night differential

Attendance Bonus

Paid time off

Leave credits cashable

Career growth

Work-life balance

Skills learning

Zusammenfassung

ISTA Solutions is seeking an experienced Healthcare CSR to join our expanding team in Manila. You will support providers during telehealth, help ensure patients attend their appointments, and assist with basic troubleshooting during sessions.

Requirements include at least 6 months of healthcare BPO experience, strong MS Tools skills, excellent English, and willingness to work on-site in Shaw Blvd, Mandaluyong, with night shifts. We offer competitive pay and benefits.

Qualifikationen

• At least 6 months BPO experience handling a healthcare account.
• Appointment Setting experience is an advantage.
• Proficient in using MS Tools.
• Excellent verbal and written English skills.
• Must be willing to work on-site in Shaw Blvd, Mandaluyong.
• Amenable working night shifts.

Aufgaben

• Support providers during telehealth consultations.
• Ensure patients confirm and attend their scheduled appointments.
• Contact and assist patients with telehealth services, including basic troubleshooting.
• Help recover missed appointments by following up with unreachable patients.

Kenntnisse

BPO experience

Healthcare account

Verbal English

Written English

Night shifts

Tools

MS Tools

Jobbeschreibung

Job Description:

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Healthcare CSR to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. Were looking for a team player who is ready to contribute to our mission, just like you!

Account specific roles and responsibilities:

• Support providers during telehealth consultations.

• Ensure patients confirm and attend their scheduled appointments.

• Contact and assist patients with telehealth services, including basic troubleshooting.

• Help recover missed appointments by following up with unreachable patients.

• At least 6 months BPO experience handling a healthcare account
• Appointment Setting experience is an advantage
• Proficient in using MS Tools
• Excellent verbal and written English skills
• Must be willing to work on-site in Shaw Blvd, Mandaluyong
• Amenable working night shifts

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

Requirements: