Patient Scheduling Specialist | with 25K Signing Bonus

ISTA Personnel Solutions; Mandaluyong; On-site; PHP 201,000 - 290,000; Full time

Benefits offered by this job

Health Insurance with free dependents*

10%-night differential

Attendance Bonus

Paid time off

Convertible to cash leave credits

Performance Appraisal

Work-life balance

Career path growth

Learning opportunities

Job summary

ISTA Solutions, an outsourcing/offshoring company, is seeking an experienced Healthcare CSR to join our team in Mandaluyong. You will handle patient calls for scheduling, enrollment, and follow-ups, and coordinate appointments.

Ideal candidates have at least 6 months BPO experience in healthcare, strong English skills, and are willing to work on-site at Shaw Blvd, Mandaluyong, including night shifts. We offer competitive salary and benefits.

Qualifications

• At least 6 months BPO experience handling a healthcare account
• Appointment setting experience is an advantage
• Proficient in using MS Tools
• Excellent verbal and written English skills
• Must be willing to work on-site in Shaw Blvd, Mandaluyong
• Amenable working night shifts

Responsibilities

• Conduct outbound and inbound calls to patients for scheduling, enrollment, and follow-ups
• Coordinate appointments for primary care and specialty services
• Follow up on new referrals, missed appointments, and patients requiring additional outreach
• Maintain accurate documentation and track patient interactions in our systems
• Communicate with internal departments to coordinate patient needs and ensure timely follow-through

Skills

BPO experience

Appointment setting

MS Tools

English skills

Tools

MS Tools

Job description

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Healthcare CSR to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Account specific roles and responsibilities:

• Conduct outbound and inbound calls to patients for scheduling, enrollment, and follow-ups.
• Coordinate appointments for primary care and specialty services.
• Follow up on new referrals, missed appointments, and patients requiring additional outreach.
• Maintain accurate documentation and track patient interactions in our systems.
• Communicate with internal departments to coordinate patient needs and ensure timely follow-through.

• At least 6 months BPO experience handling a healthcare account
• Appointment Setting experience is an advantage
• Proficient in using MS Tools
• Excellent verbal and written English skills
• Must be willing to work on-site in Shaw Blvd, Mandaluyong
• Amenable working night shifts

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives